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Renu Bakshi: Japan Airlines’ handling of high-stakes crisis offers lessons for all organizations

Renu Bakshi: Japan Airlines’ handling of high-stakes crisis offers lessons for all organizations

A mindset of calm certainty in uncertain circumstances can be cultivated, writes Renu Bakshi
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Renu Bakshi: Somewhere on the road to political correctness, we lost Christmas

Renu Bakshi: Somewhere on the road to political correctness, we lost Christmas

The Canadian Human Rights Commission (CHRC) recently created controversy with a discussion paper referring to Christmas as “religious intolerance.
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Renu Bakshi: Incompetent strata councils threaten financial, emotional security of condo buildings

Renu Bakshi: Incompetent strata councils threaten financial, emotional security of condo buildings

Seinfeld dedicated two episodes to absurdity on condo boards. Unfortunately, there’s nothing funny about problem strata councils, writes Renu Bakshi
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Renu Bakshi: Justin Trudeau needs an editor

Renu Bakshi: Justin Trudeau needs an editor

Poorly worded government forms somehow justify additional resources
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Renu Bakshi: Coronation revives reflections on the legacy of colonialism

Renu Bakshi: Coronation revives reflections on the legacy of colonialism

The coronation of King Charles III carries mixed feelings
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Opinion: WestJet’s complaint response provides critical corporate lessons

Opinion: WestJet’s complaint response provides critical corporate lessons

WestJet, congratulations on 27 years. Your vibrant teal, competitive rates and world’s friendliest crew had me at hello. Sadly, a flight from Calgary to Â鶹´«Ã½Ó³»­changed things.
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