You can be part of a widely-known, fast-growing, and truly global Canadian-founded tech company from the comfort of your home!
For those looking for an incredibly rewarding and equally challenging job opportunity, Shopify is hiring a large number of Canada-based Support Advisors to work from home. Currently, they are focused on hiring in the western provinces and territories of B.C., Alberta, Saskatchewan, Yukon, and the Northwest Territories.
The role of a Support Advisor, otherwise known as a Customer Support Representative is to help set up business owners for success. Especially now, as many are directing their full attention towards ecommerce, having access to resourceful and reliable support is crucial.
The job responsibilities include delivering human-centred, high-quality customer experiences through chat, phone, and emails. Acting as a business coach, Support Advisors will listen, teach, problem solve, and explore holistic growth opportunities with merchants, connecting them with new features or plans to ensure they get the most out of the Shopify platform.
As a Support Advisor, you’ll work remotely from the comfort of your home — with Shopify providing a laptop and all the technical gear needed for the job — while working within a dynamic, diverse, and supportive environment.
Shopify is currently accepting Support Advisor applications for start dates in January 2021. !
Photo: Shopify.
To qualify for the position, job applicants need to:
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live and have legal authorization to work in Canada
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have extensive experience providing exceptional customer service in a contact centre, retail, or service environment, and
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have the willingness to learn all about entrepreneurship
Schedule flexibility is key as well, as Support Advisors will work a combination of weekdays, weekends, and holidays in a full-time capacity.
Those up for the challenge are encouraged to apply and take part in Shopify’s remote hiring process. You will meet the folks at Shopify, who will provide as much information about the Support Advisor role as possible early on in the process so you can get a taste for what the job entails.
Successful job candidates will enter 5 weeks of training and mentoring, upon which they will begin responding to Shopify merchants on live channels as part of a small team.
Photo: Shopify.
Shopify has been creating the best and most trusted commerce tools since 2006. Through their platform and services, Shopify aims to enable anyone from anywhere to start and grow their retail business online, as well as deliver a better shopping experience for consumers everywhere.
To date, Shopify powers over one million businesses in more than 175 countries and is trusted by brands such as Allbirds, Gymshark, Heinz, Staples, and more.
Join over 5,000+ employees, accelerate your career growth, and be part of Shopify’s mission to empower entrepreneurs around the world and make commerce better for everyone!
Shopify is currently accepting Support Advisor applications for start dates in January 2021. !
