Looking to prepare for Metro Vancouver’s growing and aging population, TransLink will be seeking feedback on updates to the HandyDART program including changes to fares and registration processes.
According to a recent press release from the transport company, the HandyDART Modernization Program includes a package of updates designed to ensure the service remains accessible and flexible for those who need it now and in the future. TransLink is looking for feedback from HandyDART customers, caregivers, family members, service providers, and accessibility champions on the following updates:
Bringing Compass to HandyDART
Compass will launch for HandyDART customers this fall to “provide more convenient payment options.” While Compass has been confirmed for HandyDART, public feedback will inform how TransLink rolls out the feature.
Potential changes to fares
New fares that would decrease the amount paid by approximately 70 per cent of HandyDART users while keeping fares the same for the remaining 30 per cent. This would allow customers aged under 18 and over 65 to pay concession rates to better match fares on conventional transit. An example given in the release shows under today’s fares, a HandyDART customer over the age of 65 would pay $1.95 instead of the $3 they are currently paying with cash.
The engagement will also shape potential changes to the fares and registration process, which will require TransLink board approval. If approved, the new fare structure would be timed with the rollout of Compass in fall 2021
A potential new registration process
The new registration process would include a personal consultation with a healthcare professional who can match customers with the transit services that best meet their needs. The new process may include a combination of in-person, virtual, or phone consultation, with an interview or mobility assessment components. The new registration process would be implemented in 2023.
Also on the HandyDART Modernization Program docket is the introduction of an online booking system to supplement the existing phone booking system. The online booking option will go live in the next year and will not be included in the engagement process.
Feedback will be accepted between March 29 and April 25. For more information and to submit your feedback you can visit .
