Holmes and Valery Wang have run Malay Curry House at the Crystal Mall food court successfully for three years and on Kingsway before that but today, they are struggling.
鈥淚t鈥檚 tough,鈥� Holmes told the NOW. 鈥淥ur revenue decreased anywhere north of 80% literally.鈥�
The mall has suffered a severe decline in customers since a number of rumours were spread on Chinese-language social media sites regarding businesses there, rumours that employees had novel coronavirus, or that customers had recently arrived from China and were staying in Canada because they weren鈥檛 allowed in the United States or Australia.
鈥淔riends will send me texts saying, 鈥業 heard this about Crystal Mall, is it true?鈥� I say, 鈥榠t鈥檚 absolutely not true,鈥欌�� Holmes said.
The rumours began in December, according to Holmes, and he has been fighting them ever since.
Politicians from three levels of government gathered at Crystal Mall on Friday to show their support for businesses there, to have lunch and tour the shopping plaza that has been at the centre of online rumours since the onset of novel coronavirus.
The rumours have cost Holmes鈥� business significantly. He鈥檚 lost $15,000 to $20,000 in revenue per month, he said.
鈥淚 can barely pay our rent. I鈥檓 paying out of my pocket for my labour, for my sous chef,鈥� he said, adding his wife runs the front. 鈥淎s much as we鈥檙e prepared it鈥檚 a hit, regardless.鈥�
听Holmes and Valery require those working at the restaurant to wear masks, he pointed out.
鈥淪o when clients come over, they have peace of mind,鈥� he said. 鈥淭here鈥檚 a psychological effect.鈥�
The restaurant also keeps the curtain to the kitchen open, so customers can see its a clean operation, and it also undergoes regular inspections.
One problem for restauranteurs is that there isn鈥檛 an opportunity to recoup losses by catching up, as is possible in manufacturing, Holmes pointed out.
鈥淵ou can鈥檛 ask people to eat six meals a day afterwards, they still eat three meals a day,鈥� he said.
While they hope things will clear up, the Wangs know it won鈥檛 happen quickly. Two months ago, Holmes told Valery, 鈥淲e have enough to last six to eight months, we鈥檒l be OK.鈥�
On Friday, B.C. Health Minister Adrian Dix spoke of his love for the mall, saying he goes there often for lunch.
He also spoke about the importance of facts when it comes to health.
鈥淲hat we鈥檙e asking you to do today is to join with us in an effort to get the right information out, the information that tells you what the risks are and how you can protect yourself,鈥� Dix said.
Washing hands is the most important way to protect oneself from any illness, he said, adding people should sneeze into their arm and then wash their hands, and throw out tissues, and not touch their faces.
鈥淲hat we can also do is to condemn and reject rumour-mongering,鈥� he said.
Politicians on hand included NDP MP Peter Julian, NDP MLAs George Chow and Raj Chouhan, and Burnaby Mayor Mike Hurley, as well as a number of members of Burnaby council.
Coun. James Wang was on hand and said he himself was a victim of the rumours being spread online, as people shared comments he had made regarding someone who he said had returned from Wuhan, the Chinese city where the novel coronavirus first surfaced.
听There have been six cases of COVID-19, or novel coronavirus, diagnosed in B.C. One patient has recovered and left voluntary quarantine since being diagnosed.
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