BC Hydro says customers can “defer” their bill payments in the wake of COVID-19 as power usage goes up with people staying home more often.
The power utility calls the program the “Customer Assistance Program” and customers can defer bill payments or arrange for flexible payment plans with “no penalty,” said a news release.
“We recognize the financial impact COVID-19 may have on our customers due to changes in employment from workplaces closing, or reducing staffing levels and want to provide some relief during this challenging time,” said Chris O’Riley, BC Hydro president and chief executive officer, in a news release. “In addition, some customers may experience higher electricity bills due to increased consumption from spending more time at home.”
Customers facing temporary financial hardship and possible disconnection of their service due to job loss, illness, or loss of a family member may also be eligible for BC Hydro’s Customer Crisis Fund, which provides access to grants of up to $600 to pay their bills.
Customersare encouraged to call BC Hydro’s customer team at 1 800 BCHYDRO (1-800-224-9376) to discuss bill payment options.
