Outside of the kitchen, everything that happens at Burrard Street鈥檚 Boulevard Kitchen & Oyster Bar is under the purview of one man: executive general manger John Paul Potters.
As the winner of the most categories in our Best of the City Dining readers鈥� choice awards, Westender caught up with Potters to learn more about what goes into winning first place in the Best Service category.
Potters, who stepped into the management role in April, says staff are given support to provide exceptional service, and a comprehensive training and retention program help keep them on track. The competition in 麻豆传媒映画is tough, Potter says, so there鈥檚 a strong focus on providing a dining experience that brings people back.
鈥淵ou really have to do something exceptional for people鈥� to create that relationship and cross the threshold where someone wants to come back. The service piece is just about empowering the staff and giving them the tools to go out and do that,鈥� he says.
Specifically, Potters explains, there are almost 20 identified service details his staff aim for.
鈥淚f we get 10 of them, then we've got a winning proposition. [These details include] making sure peoples鈥� chairs are always gotten, their napkins are always folded, their jacket is always ready for them when they leave.鈥� And if a guest is there to celebrate a special occasion, there鈥檚 a card from the staff, waiting on their table when they arrive.
Furthermore, Potters says servers are given the authority to give a drink or a dessert to a guest, on the house.
鈥淚 don't want them to have to come and ask a manager to do something great for a client, we want them to do something and then tell us what that thing was,鈥� Potter says.
Boulevard Kitchen and Oyster Bar
845 Burrard St.
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Gold 鈥� Best Service
Silver 鈥� Best Restaurant
Silver 鈥� Best Chef
Silver 鈥� Best Upscale
Silver 鈥� Most Romantic
Silver 鈥� Best West Coast
Silver 鈥� Best Wine List
Silver 鈥� Best Happy Hour
Bronze 鈥� Best Seafood
Bronze 鈥� Best Cocktail List
Bronze 鈥� Best West End Restaurant
