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Expect more flight cancellations and disruptions after weekend outage, WestJet says

CALGARY — Flight cancellations continued today after WestJet's system-wide outage on Sunday led to halted flights, long customer service wait times and other disruptions.
Canadian Press
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A Sunwing aircraft is parked at Montreal Trudeau airport in Montreal on Wednesday, March 2, 2022. Sunwing flights were among hundreds of cancellations from a system-wide outage at WestJet on Nov. 6. THE CANADIAN PRESS/Paul Chiasson

CALGARY — Flight cancellations continued today after WestJet's system-wide outage on Sunday led to halted flights, long customer service wait times and other disruptions. 

The Calgary-based airline says another 31 flights are cancelled today due to the effects of the system outage combined with winter weather affecting Alberta and parts of Western Canada. 

Over the weekend, a system-wide outage led to the cancellation of over 200 WestJet, Swoop and Sunwing flights that have many travellers still stranded and seeking compensation. 

WestJet customer Gemini Clarke says she is stuck in Calgary, exhausted and wanting answers but has no word if she will be placed on a flight back to Kelowna today.

Clarke says she has been unable to receive a response as she has not heard information over the phone or email as lines remain congested with customers in similar circumstances.  

WestJet says an additional 10 flights have been scheduled today for passengers still waiting for flights. 

This report by The Canadian Press was first published Nov. 7, 2022.

The Canadian Press